Distribution Since 1979
Shipping policy
What do I do if I receive damaged merchandise?
Check the package carefully at the point of receiving. If you see damage at the point of receiving make a claim immediately with the courier driver. Contact TDL also to report the claim. If you discover damage to the product after you have already accepted and signed for the shipment, contact TDL immediately. (Important note: Do not ship the product back to us at this time! Doing so will void any damage claim with the carrier). TDL will contact the carrier and arrange to have a carrier inspector come to your premises and visually inspect the package for damage. If the carrier approves the claim, TDL will then send you replacement product and the carrier will pick up the damaged product for return to TDL.
Check the package carefully at the point of receiving. If you see damage at the point of receiving make a claim immediately with the courier driver. Contact TDL also to report the claim. If you discover damage to the product after you have already accepted and signed for the shipment, contact TDL immediately. (Important note: Do not ship the product back to us at this time! Doing so will void any damage claim with the carrier). TDL will contact the carrier and arrange to have a carrier inspector come to your premises and visually inspect the package for damage. If the carrier approves the claim, TDL will then send you replacement product and the carrier will pick up the damaged product for return to TDL.
What do I do if I receive defective merchandise?
If you receive defective merchandise, go to our Online RMA (Return Merchandise Authorization), fill out the form and submit the information. You may also choose to print out an RMA form, fill it out and fax it to us. Be sure to include the Invoice number the merchandise was purchased on and a description of the problem. Items should be returned to TDL freight prepaid. TDL will pay for return shipment of replacement product. Thoroughly test any item which you suspect to be defective. A fee may be charged for any item which is returned as defective and subsequently found to be non-defective by technicians. Freight charges for the non-defective product will be the responsibility of the customer.
If you receive defective merchandise, go to our Online RMA (Return Merchandise Authorization), fill out the form and submit the information. You may also choose to print out an RMA form, fill it out and fax it to us. Be sure to include the Invoice number the merchandise was purchased on and a description of the problem. Items should be returned to TDL freight prepaid. TDL will pay for return shipment of replacement product. Thoroughly test any item which you suspect to be defective. A fee may be charged for any item which is returned as defective and subsequently found to be non-defective by technicians. Freight charges for the non-defective product will be the responsibility of the customer.
New unopened products may be returned within 14 days of purchase. Merchandise must be in the original unmarked box and must include all manuals, remotes, cables, packing and other materials and be in new condition. There are no returns on special order items or clearance items, these sales are final. Returns may be subject to a restocking fee.
What is your warranty policy?
Products sold and distributed by TDL carry individual warranties from the respective manufacturer. We honor manufactures warranties. Refurbished products and end of life product may not carry manufacture warranty.
How do I receive a refund?
As per TDL policy, refunds can be requested on credit notes that are 60 days or older. We will use the credit towards your next order, if you do not place an order in the next 60 days, you can request a refund at that time. To request the refund please email receivables@tdlcanada.ca.